Thank you for shopping with Exodus Clothing. This Shipping & Delivery Policy explains how and when your orders will be delivered.

 

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next working day.

• During sales or high-volume periods, processing times may be slightly longer.

2. Shipping Time & Delivery Estimates

We deliver across India through trusted courier partners.

Standard Delivery (Pan-India)

• Delivery Time: 3–7 business days after dispatch

• Metro cities may receive orders earlier

• Remote areas may take slightly longer

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3. Shipping Charges

• Shipping charges (if any) will be displayed at checkout before payment.

• Free shipping may be offered during promotions, subject to terms.

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4. Order Tracking

• Once your order is shipped, you will receive an email/SMS with:

  • Tracking ID

  • Courier partner details

  • Tracking link

You can track your shipment directly through the courier’s website.

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5. Incorrect Address or Delivery Issues

Please ensure your address, phone number, and pin code are correct.

Exodus Clothing is not responsible for:

• Lost packages due to incorrect addresses

• Failed deliveries because you were unavailable

• Courier delays due to operational, weather, or uncontrollable reasons

If a package is returned to us due to missed/failed deliveries, re-shipping charges will apply.

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6. Damaged, Missing, or Wrong Items

If you receive:

• A damaged product

• A missing item

• A wrong product

You must contact us within 48 hours of delivery at exodusclothingblr@gmail.com with unboxing video/photo proof.

We will inspect and assist with replacement or refund as per our Return/Refund Policy.

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7. Delays Beyond Our Control

Delivery may be delayed due to:

• Weather disruptions

• Festivals/public holidays

• Logistics issues

• Remote location constraints

We will do our best to assist, but such delays are handled by the courier company.