At Exodus Clothing, we want you to have a smooth and satisfying shopping experience. If you are not fully happy with your purchase, this policy explains how returns, exchanges, and refunds work.

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1. Eligibility for Returns

You can request a return or exchange within 7 days of delivery if:

• The product is unused and unwashed

• The product is in its original condition

• Tags, labels, and packaging are intact

• You have valid proof (order ID, invoice, or delivery confirmation)

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2. Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Products purchased during sales/clearance/limited-time offers

• Items damaged due to misuse or improper handling

• Products without tags or original packaging

• Customized or personalized items (if applicable)

• Accessories (if applicable)

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3. Reasons Eligible for Return

You may request a return/refund if:

• You received the wrong product

• You received a defective or damaged product

• The size delivered is different from what you ordered

• A part of your order is missing

Note: An unboxing video is mandatory for claims regarding damage, missing items, or wrong deliveries.

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4. Return Process

To initiate a return:

1. Email us at exodusclothingblr@gmail.com within 7 days of delivery.

2. Include:

   • Order ID

   • Reason for return

   • Photos/videos of the product

   • Unboxing video (for damage/missing/wrong product claims)

Once approved, we will arrange a pickup from your address wherever possible. In some locations, you may be asked to self-ship.

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5. Refund Process

Refunds are processed after we:

• Receive the returned product

• Perform a quality check

• Approve the condition of the item

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Refund Modes

Refunds can be issued as:

• Store Credits (fastest option)

• Refund to Original Payment Method (UPI/Card/Wallet)

Refund processing time:

• Store credit: 1–2 days

• Bank/UPI refund: 5–7 business days

Shipping charges are non-refundable.

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6. Exchange Policy

Exchanges are allowed for:

• Size issues

• Product defects

• Wrong item delivered

Exchanges depend on stock availability.
If the item is out of stock, you may choose:

• A different product

• Store credit

• A full refund (only in approved cases)

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7. Cancellations & Failed Deliveries

• Orders can be cancelled only before they are shipped.

• If a delivery fails due to incorrect address or repeated customer unavailability, re-shipping charges may apply.

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8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours

• Provide an unboxing video (compulsory)

• We will arrange a replacement at no extra cost

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9. Important Notes

• Products sent back without approval will not be accepted.

• We reserve the right to reject returns that do not meet the quality check criteria.

• Manipulated or edited videos/images will invalidate the claim.

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